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Can I get a refund?

Refund policies vary depending on the store you used to subscribe to our premium services.

IOS users

Apple doesn´t contemplate the possibility of refunding subscriptions. According to the “Apple Media Services Terms and Conditions”:

“The Services and certain Apps may allow you to purchase access to Content or services on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until canceled in the Manage Subscriptions section of your account settings. We will notify you if the price of a Paid Subscription increases and if required, seek your consent to continue. You will be charged no more than 24 hours prior to the start of the latest Paid Subscription period. Certain Paid Subscriptions may offer a free trial prior to charging your payment method. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, cancel the subscription before the free trial ends.”

In other words, you can only view, change or cancel your subscription.

However, if after subscription you are not satisfied with our services, you can report a problem and ask for a refund on this Apple’s website.  We encourage you to write us explaining your case and, if needed, we will write you a statement supporting your application.

Android users

If you are an Android user, the terms and conditions change. According to Google Play, refund policies for “Apps, games, & in-app purchases (including subscriptions)”:

“Google does not give refunds for most Google Play purchases. However, there are exceptions (see below.) You can also contact the developer directly. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws.

Refund policy

Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow the instructions above to find out.

After 48 hours: Contact the developer to troubleshoot and find if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund.

Note: You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued you will lose access to the item.”

Cancel my subscription

Go to this article to learn how to cancel your subscription

If you have any further questions do not hesitate to contact us at info@vayoo.com